Returns & Exchanges
At Sony Parts, we want to ensure your electronics repair is successful, which is why we offer a 30-day return policy on all genuine replacement components and accessories. If your part is unused and in its original packaging, you can request a full refund or exchange through our streamlined portal.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the specific Sony components you wish to return.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your return box.
Secure Packaging
Carefully pack the parts in their original anti-static bags and protective cushioning to prevent any damage during transit back to our warehouse.
Refund Processing
Our technicians will inspect the returned items within 5 business days of arrival, and your refund will be issued to your original payment method immediately following approval.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing